Shipping Instructions

At Shima Okinawa, we strive to make your ordering and shipping experience as smooth and convenient as possible. Please review the following shipping instructions to ensure that your order is processed and delivered correctly.

Shipping Fees:

Free shipping for orders over 6030 yen. Orders under 6,030 yen will be charged a shipping fee of 1,000 yen (1,200 yen for deliveries to Hokkaido, Kyushu, and Okinawa). For customers who have previously set up regular purchases, we will inform you by email separately. Please note that these new rules will be applied sequentially.

Order Delivery Time:

Orders are usually shipped within 1-2 business days. Please note that orders received after 2:00 pm Japan time will be shipped after the next business day. We do not ship on weekends. Orders received during the year-end and New Year holidays, weekends or holidays may be delayed in delivery. Yamato Transport will deliver the ordered products.

Order Tracking:

Shima Okinawa will send you a notification email when your order is confirmed on the Shima Okinawa website and when your order has been shipped from our warehouse. The email contains a tracking link for Yamato Transport, so you can track your order. help If your order does not arrive on the estimated delivery date by Yamato Transport, and there is a possibility that it is lost or not delivered, please contact within 7 days of the estimated delivery date. We will handle it as soon as possible.

Shipping Restrictions:

We currently ship only within Japan. We apologise for any inconvenience this may cause.

Regarding Refunds:

No refunds will be provided.


If you have any additional questions or concerns about our shipping instructions, please do not hesitate to contact us. Our customer service team is always happy to assist you.